My salon is a small business with limited number of appointments available.
The time allocated for your appointment is reserved for you.
I understand that circumstances arise that do not allow you to keep your appointment or you have changed your mind.
If you cancel with late notice or simply do not show up at all, it impacts on me significantly and inconveniences the many other clients that have been turned away because I was fully booked.
Please remember to be courteous to myself and other clients by calling 24h prior to your appointment to cancel, reschedule or amend your appointment.
I offer an SMS service which is sent to you 48h prior to your appointment.
On receipt of this text, I ask that you confirm 'Y' for YES or reply to change your appointment.
It takes a fair bit of my time up calling or messaging unconfirmed appointments but I will always call or message.
However, if you do not answer, I reserve the right to cancel any unconfirmed appointments.
I require a minimum of 24h notice if you wish to cancel, amend or reschedule your booking.
This minimum cancellation period will give me a fait opportunity to fill your vacated spot.
> 25% cancellation fee for clients with no-show and/or last minute cancellation - an invoice will be sent to you on the day. This has to be paid before rescheduling an appointment
> 25% deposits for future appointments for clients with no-show and/or last minute cancellation
> Full service fee for clients who amend their appointment upon arrival or within 24h
25% deposit is required at time of booking.
Once your booking is made, an email with a request of payment will be sent.
You can choose to pay via our online booking platform or to transfer the money.
When the payment is received, a confirmation email will be sent.
If you fail to pay, I reserve the right to cancel your appointment and a notification will be emailed to you.
I assure you that my number one priority and passion is my amazing clients and I put my heart and soul into trying my very hardest to provide the most exceptional service. Everything I do is with honesty, integrity and always in the best interest of my clients, so I assure you there is no money making involved with the deposit system it is simply a gesture of respect for my time.
Your deposit is not an extra charge. It is simply held on an account for you on your booking and taken off your final bill. Your deposit will be fully refunded or reallocated to a future appointment, whichever you choose, if you respect the cancellation timeframe.
It will be forfeited only in-case of no-show or less than 24h cancellation.
Booking an appointment is acknowledgement of this cancellation policy.
If you have any question or concern, please do not hesitate to get in touch.
Thank you for your understanding.