Access to and use of this website and the products and services available through it are subject to the following terms and conditions.
These terms of conditions may be updated at any time and without notice, so please browse in the future in case of change.
‘We/us’ refers to Interlude Beauty, the seller of the goods.
‘You’ means the customer and recipient of the ordered goods.
‘Goods’ means the items which you agree to buy from us, the seller.
The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of us, Interlude Beauty.
We endeavour to providing you with terms of sale which are fair and easily accessible.
PLACING AN ORDER
All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed the order with us, you will receive an e-mail confirming receipt of your order. Please be advised, this email is not an acceptance of your order, just a confirmation that we have received it.
We reserve the right not to accept your order in the event that the item ordered is out of stock or other such reasons, but will endeavour to satisfy your order to the best of our ability. In the unlikely event that your ordered goods are unavailable, we will notify you before proceeding.
An invoice is issued upon checkout.
The payment is required upon confirmation of the order either by bank transfer ( Australia Wide - shipping organised once payment confirmed ), direct payment ( offered by Eway) , Layby, credit card or cash upon pick-up or delivery ( Alice Springs). When collecting your order from the salon, you can also select Afterpay as your method of payment ( t&c apply). Afterpay is only available in-store.
At Interlude Beauty, we try our best to keep our customers happy and will try to accommodate your needs as best we can. Please consider your purchase very carefully. We are more than willing to offer an exchange or credit note, but we do not refund based on change of mind or if you've found the product cheaper somewhere else, decided you did not like the purchase or have no use for it.
CANCELLING AN ORDER
Alice Springs: You may cancel an order at any time up until the point of pick-up or delivery by calling us on 0424349768 or emailing us at firstname.lastname@example.org.
Australia Wide:If you’ve changed your mind and decided you don’t want to follow through with your order, please call us on 0424349768 or email us at email@example.com immediately. If your order has not yet been shipped, we will put a stop to it and refund your payment in full. Please note, the order should not be deemed cancelled until you receive an email confirming as such. If your order has been shipped, it is not possible to cancel.
RETURNING AN ORDER
If you change your mind or are not happy with your delivery, you are welcome to return any of our items within seven days of receipt. We do not refund for change of mind, but are happy to issue you with a credit note or exchange.
Please email us at firstname.lastname@example.org to arrange this.
It is up to you to return the order to us in new condition, complete with its original packaging and in an unused condition– please include a copy of your receipt with the return.
When returning purchases for an exchange, please include a self addressed pre-paid satchel. Original postage charges will not be refunded. Alternatively, an exchange can be made in person if you are located in Alice Springs, NT.
We do not cover postage costs for cancellations or returns.
Once we have received and inspected the goods, we will email you acknowledging receipt and organise a credit note/exchange.
Please note, there are no exchanges, credit notes or refunds on sale items.
We check our products carefully prior to sending them out. If you do receive a product that is faulty or damaged, please notify us via email to arrange an exchange or refund within seven days of receipt.
We are unable to accept returns on items after seven days.
If you are requesting a replacement for your damaged item, we will organise the pickup of your faulty item and will reissue you with a new product (stock dependent) after the faulty item/s have been received back to our store.
Interlude Beauty offers FREE delivery ONLY in Alice Springs for orders over $50. Under $50, the flat rate delivery is $10. Your order would be delivered once ready and at an agreed time.
Goods can also be picked up at the salon at a specific agreed time slot.
Within Australia, we use your parcel weight to calculate your shipping fee. This is through Australia Post and includes tracking. We would recommend that you allow at least 7-10 working days to receive an order. Please note that shipping may take a couple of days longer than usual due to our location in Alice Springs, NT.
Once your order is dispatched you will receive shipping confirmation and tracking details.
PRICING & PROMOTIONS
Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted. Please note that promotional codes cannot be used in conjunction with any other offer or promotion.
All direct payment gateways offered by Eway and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Credit card transactions will be processed securely and no card details will be stored.