Frequently Asked Questions
Should I book my treatment?
Yes, you can either book online or phone to book your treatments at your earliest convenience so I can accommodate you. I will always endevour to meet your needs whenever possible.
How do I choose the right services and products?
I offer complimentary consultations, and can make recommendations to fit your wants and needs.
When should I arrive?
To be able to provide the best customer service we appreciate if you can arrive 10 minutes prior to your scheduled appointment.
What if I am late?
What if I need to cancel my appointment?
I understand that circumstances arise that do not allow you to keep your appointment.
What if I have special health considerations?
As your well-being & safety is of the utmost importance at Interlude Beauty, you will be asked to fill up a CONFIDENTIAL consultation form prior to your appointment ( via text message) – this is to provide you with the best possible experience and to assure your maximum safety and comfort.
How can I pay for my services?
Interlude Beauty accepts Visa, Mastercard, EFTPOS or cash.
What is your pricing policy?
All prices are subject to change wihtout notice.
What if I miss my appointment?
In case of a no-show, you will need to pay 50% of your service fee before booking another appointment and you will be asked to pay a 25% deposit on your future booking.
On receipt of this text, I ask that you confirm 'Y' for YES or reply to change your appointment.
It takes a fair bit of my time up calling or messaging unconfirmed appointments but I will always call or message.
However, if you do not answer, I reserve the right to cancel any unconfirmed appointments.
I require a minimum of 24h notice if you wish to cancel, amend or reschedule your booking.
This minimum cancellation period will give me a fait opportunity to fill your vacated spot.
Can I book extra services while I am at the salon?
Absolutely, please ask!
What if I want to return a product?
What should I wear?
There is no need to bring or wear any special clothing.
Remember this experience is yours!
Why do I need to pay a deposit?
Your deposit is not an extra charge. It is simply held on an account for you on your booking and taken off your final bill. Your deposit will be fully refunded or reallocated to a future appointment, whichever you choose, if you respect the cancellation timeframe.
It will be forfeited only in-case of no-show or less than 24h cancellation.