Frequently Asked Questions

Should I book my treatment?


Yes, you can either book online or phone to book your treatments at your earliest convenience so I can accommodate you. I will always endevour to meet your needs whenever possible.




How do I choose the right services and products?


I offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a skin care product line to use at home, or have specific needs for a treatment, I am always available to answer your questions.




When should I arrive?


To be able to provide the best customer service we appreciate if you can arrive 10 minutes prior to your scheduled appointment. This allows you time to review your consultation form together, enjoy the ambience and start the relaxation process before your treatment begins.




What if I am late?


Your promptness is greatly appreciated and required to properly serve you. If you are running late, your treatment time may be shorten to avoid inconveniencing the next client and you will be billed for the entire session.




What if I need to cancel my appointment?


I understand that circumstances arise that do not allow you to keep your appointment. But please remember to be courteous to myself and the other clients by calling 24h prior to your appointment to cancel. By give as much notice as possible, you give me the opportunity to fill the gap. It also may be you one day looking for a last-minute appointment which I can fill unless I know it is vacant. I will be enforcing our policy more consistently and strongly. I thank you for your understanding.




What if I have special health considerations?


As your well-being & safety is of the utmost importance at Interlude Beauty, you will be asked to fill up a CONFIDENTIAL consultation form prior to your appointment ( via text message) – this is to provide you with the best possible experience and to assure your maximum safety and comfort. Certain treatments and products react with some medical conditions.




How can I pay for my services?


Interlude Beauty accepts Visa, Mastercard, EFTPOS or cash. You can pay in-salon with Afterpay or Laybuy ( T&C apply)




What is your pricing policy?


All prices are subject to change wihtout notice.




What if I miss my appointment?


In case of a no-show, you will need to pay 50% of your service fee before booking another appointment and you will be asked to pay a 25% deposit on your future booking. I offer an SMS service which is sent to you 48h prior to your appointment.
On receipt of this text, I ask that you confirm 'Y' for YES or reply to change your appointment.
It takes a fair bit of my time up calling or messaging unconfirmed appointments but I will always call or message.
However, if you do not answer, I reserve the right to cancel any unconfirmed appointments.
I require a minimum of 24h notice if you wish to cancel, amend or reschedule your booking.
This minimum cancellation period will give me a fait opportunity to fill your vacated spot.




Can I book extra services while I am at the salon?


Absolutely, please ask! I will always try to accommodate your wishes, although I do recommend that you book your treatments in advance.




What if I want to return a product?


Please choose your product carefully. Interlude Beauty does not refund or swap any used products. When goods are proven to be faulty, you may receive a refund or an exchange. Product refunds must be done within 7 days of purchase with original receipt. Refunds may only be given to the original purchaser.




What should I wear?


There is no need to bring or wear any special clothing. Disposable underwear is provided for sugaring & body treatments.




Changing conditions


Remember this experience is yours! Please let me know if you would like to change massage pressure, music volume, lighting levels or room temperature or if you have any concerns at any time during your treatment. I will not be offended as I want you to enjoy every aspect of your treatment. However, if you decide to cancel some services booked in upon arrival or within 24h ( for instance, 2h treatment becomes 30min treatment ), you will be charged for the full service.




Why do I need to pay a deposit?


You will be asked to pay a deposit if you were a no-show or a last minute cancellation. I assure you that my number one priority and passion is my amazing clients and I put my heart and soul into trying my very hardest to provide the most exceptional service. Everything I do is with honesty, integrity and always in the best interest of my clients, so I assure you there is no money making involved with the deposit system it is simply a gesture of respect for my time.
Your deposit is not an extra charge. It is simply held on an account for you on your booking and taken off your final bill. Your deposit will be fully refunded or reallocated to a future appointment, whichever you choose, if you respect the cancellation timeframe.
It will be forfeited only in-case of no-show or less than 24h cancellation.